1. Order Processing Time
- Sampling: typically 7–15 days.
- Bulk Production: typically 3–8 weeks, depending on order size and complexity.
2. Shipping Methods
We offer international shipping through reliable logistics partners. Shipping terms may include:
- FOB (Free on Board)
- CIF (Cost, Insurance, Freight)
- Other mutually agreed terms
3. Delivery Timeline
Delivery timelines vary based on destination and shipping method:
- Air shipping: faster delivery
- Sea shipping: cost-effective for bulk orders
4. Shipping Charges
Shipping costs are calculated based on:
- Order volume
- Weight and dimensions
- Destination country
5. Customs, Duties & Taxes
- Buyers are responsible for all import duties, taxes and customs clearance in their country.
- Riwa India is not responsible for delays caused by customs.
6. Tracking & Updates
Tracking details will be shared once the order is dispatched.
7. Delays
Riwa India is not liable for delays caused by:
- Logistics partners
- Customs clearance
- Unforeseen circumstances
8. Damaged Shipments
If the shipment is damaged in transit:
- Notify us within 48 hours of delivery.
- Share proof for further assistance.